Phoenix Auto Repair

The air pressure light on my vehicle came on, but I couldn’t get an appointment with the service dealership for 5 days. I called Phoenix Auto and the gentleman told me they could look at it the same day anytime before they close. When I arrived about 1.5 hours before they closed, the gentleman immediately greeted me and remembered our conversation. He showed me where the waiting room was and worked on my car right away. While waiting, another friendly gentleman greeted me and made sure I was comfortable. About 7 minutes later, the gentleman came back and said my car was fixed after he put air in the tires and he didn’t charge me. I was very impressed by the friendliness of everyone there and the fact that they didn’t waste my time or make something up about my car having more issues than it did and ripping me off. I highly doubt my experience was an anomaly and that these guys treat all of their customers the way they treated me. These men truly have integrity and I would trust them to do an honest job on my car in the future.

Phoenix auto is amazing! Their speed to get me my car back was SO appreciated. I had called around to other car shops to see what their ETA would be to get my car fixed and most of them were around 2 weeks! When I called Phoenix Auto, Cal picked up and told me they would have me my car back in a day. So fast! Also the customer service and experience was over the top for a car repair shop. They were super clear about when they were going to charge me and about what my car needed to be able to run. They didn’t charge me for anything unnecessary, which in my experience is rare. If you need a good car shop, this is definitely the one.

Phoenix auto was recommended to me by a friend and I’ve continually heard them recommended by others I meet whenever the topic of auto shops come up here in Nashville. Here’s why: they are always so kind and patient in hearing about your car problems. They fully diagnose any and everything that could be an issue and rank those problems with what is most important. They patiently explain everything in detail so you feel confident in them and their recommendations. They have always been fast, diagnosing and repairing often within a few days at most. I’ve always been confident in bringing my car to Phoenix Auto.

After having not just one but two of my vehicles impacted by the Kia Boys crisis - one stolen and the other attempted, I could not recommend recommend Phoenix Auto enough to get one back on track. They were extremely communicative throughout the entire process of restoring my vehicles and made sure I knew not only the status of work but also the status of my insurance claim. They communicated directly with my insurance and made sure to get the most covered by them as possible so my out of pocket cost was as low as possible. Unmatched customer service!

They were able to help us with a walk-in same day. They helped us with a pre-inspection on a vehicle before we bought. They saved us from a potentially not good buy. With this information, we were able to show the dealership and help us get the repairs done before potentially buying. A car report isn’t always 100% solid. Trust a honest, reliable mechanic like Phoenix. Spend a couple hundred, save thousands.